Shipping & Returns

Shipping

  • Free standard shipping: Standard shipping is free on all U.S. orders.
  • Processing: We process orders within 1–3 business days after payment is confirmed. That is the time before your order is sent out, not the full delivery time.
  • Delivery: Delivery time depends on the product and where it ships from. Many of our products ship from our supplier partners' warehouses, some of them outside the U.S., so delivery can take longer than with domestic express shipping. Your tracking email shows where your order is, and we're happy to check in for you anytime.
  • Tracking: Tracking details are emailed once your order ships, when available. Updates can take a few days to appear.
  • Multiple items: Orders with more than one product may arrive in separate packages.
  • Where we ship: We currently ship within the United States.

Our Order Protection

If something isn't right with your order, we're here to help.

  • Damaged, defective, or wrong item: Message us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, and you won't need to send the item back.
  • Order hasn't arrived: If your tracking hasn't updated or your package hasn't arrived, message us. We'll look into it with our shipping partner and reship or refund if your order is lost.
  • Cancellations: Need to cancel? Message us as soon as possible. Orders canceled before they're processed receive a full refund.

Choosing with confidence

Because of how our orders are fulfilled, we can't accept returns or exchanges for a change of mind, ordering the wrong item, or no longer needing a product. So we'd love to help you choose before you order: check sizes, colors, and product details, and message us with any questions. If something arrives damaged, defective, or different from what you ordered, our Order Protection above has you covered.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, they may take 5–10 business days to appear.

Need Help?

Tap the Chat button on any page to message our team, and include your order number if you have one. Our Contact page has more details.

Full details: Shipping Policy · Refund Policy · Terms of Service