Refund policy

Last updated: October 21, 2026

We want you to be happy with your order. If something isn't right, we're here to help.

Our Order Protection

Damaged, defective, or wrong item

If your order arrives damaged, defective, or different from what you ordered, message us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, and you won't need to send the item back.

Order hasn't arrived

If your tracking hasn't updated or your package hasn't arrived, message us. We'll look into it with our shipping partner and reship or refund your order if it's lost.

Cancellations

Need to cancel? Message us as soon as possible. Orders canceled before they are processed receive a full refund. Once an order has been processed or shipped, it can no longer be canceled.

Choosing with confidence

Because of how our orders are fulfilled, we can’t accept returns or exchanges for a change of mind, ordering the wrong item, or no longer needing a product. We’d love to help you choose before you order: check sizes, colors, and product details, and message us with any questions.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, refunds may take 5–10 business days to appear.

Contact Us

Tap the Chat button on any page of our store or visit our Contact page. Please include your order number so we can help you quickly.

This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law.