Shipping policy

Last updated: October 21, 2026

Where We Ship

Pawvora currently ships to addresses within the United States. Standard shipping is free on all U.S. orders. Many of our products ship from our supplier partners’ warehouses, some of them outside the U.S., so delivery can take longer than with domestic express shipping.

Order Processing

Orders are processed after payment is confirmed. Processing typically takes 1–3 business days, although some orders may require additional time due to product availability or high order volume.

Processing time is separate from shipping and delivery time.

Shipping Rates and Delivery Estimates

Standard shipping is free on all U.S. orders. Your shipping option is shown at checkout before you pay.

Delivery times vary depending on the destination, shipping carrier, product availability, and other factors. Delivery estimates are not guaranteed, and delays may occur outside our control.

Order Tracking and Multiple Packages

Tracking information will be provided when available. Tracking updates may take a few days to appear after an order has shipped.

If your order contains multiple products, items may arrive in separate packages and at different times.

Damaged, Lost, or Wrong Items

If your order arrives damaged, defective, or incorrect, message us within 14 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund, and you won’t need to send the item back. If your order doesn’t arrive, message us and we’ll reship or refund it if it’s lost. See our Returns & Refunds policy for details.

Shipping Address and Delays

Please verify your shipping address carefully before completing your purchase.

If you notice an address error, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing.

Delivery may be delayed by severe weather, customs inspections, carrier disruptions, holidays, or increased seasonal demand.

Need Help?

If you have questions about your shipment, tracking information, or an issue with your order, contact us through our Contact page or store chat. Please include your order number so we can assist you more efficiently.

Thank you for shopping with Pawvora.

Pawvora — Better Days for Pets. Easier Days for You.